General sales conditions:
Sales agreements and conditions can be diverse, but only agreements confirmed in writing shall be valid.
Conclusion of the contract:
A written order is binding on the customer. The contract can be concluded in the Slovenian language, and for foreign markets in the English language.
All concluded contracts (online shop orders) are archived with Oljarna Kocbek, Gorazd Kocbek s.p. Stara gora 1, 9244 Sv.Jurij ob Ščavnici. In case the customer requires a copy of the concluded contract, he can obtain it at the above-mentioned location. We can also send you the required contract by e-mail. Please send your request to our e-mail address.
Complaints and disputes:
The seller shall respect the current customer protection legislation and make every effort to fulfil his duty to establish an effective complaint handling system. The complaint is to be submitted via e-mail email@example.com or in writing to the address Kocbek Oljarna, Gorazd Kocbek s.p. Stara gora 1, 9244 Sv.Jurij ob Ščavnici. The complaint processing procedure is confidential. In case the seller fails to settle the customer’s complaint, he shall inform the customer about the reasons for rejecting the complaint and give him the options for further resolution of the dispute.
Out-of-court settlement of disputes:
Directive 2013/11/EU of the European Parliament and the Council of 21 May 2013 on the alternative dispute resolution of consumer disputes and the amendment of Regulation (EC) No 2006/2004 and Directive 2009/22/EC (OG L No. 165 of 18.6.2013, p. 63) have been introduced into the Slovenian legislation by Law on out-of-court settlement of consumer disputes. Pursuant to paragraph 3 of Article 32 of Law on out-of-court settlement of consumer disputes, Official Gazette of the Republic of Slovenia, no. 81/15, the seller does not accept any provider of the out-of-court settlement of consumer disputes as an authorized person for resolving of consumer disputes, which the consumer may initiate in accordance with this Law.
Kocbek.si, as a seller, dealing with online sales and online services, has on his website an electronic link to the Online Dispute Resolution platform, that is available to consumers here.
A product shall be considered really defective:
- if the product does not have the characteristics necessary for its normal use or
- if the product does not have the characteristics necessary for the particular use, for
which the customer bought it, but which the seller had known of or should have
- if the product does not have the characteristics and features that were explicitly or
implicitly agreed or described;
- if the seller has delivered a product that does not match the sample or model,
unless the sample or model has been shown only for advertising purpose.
- The suitability of the product for normal use is checked against the usual products of the same type and their compliance with any seller’s declarations of the characteristics of the products given by the seller or the manufacturer, in particular in advertising, presentation of the product or indications on the product itself.
The customer has to inform the seller of any defect together with the exact description and photographs of the product, at his own expense, and within the statutory deadline, as well as to allow the seller to inspect the product.
The customer, who has properly informed the seller of the defect has the right to require from the seller:
- the removal of defect on the product;
- the refund of a part of the amount paid in proportion to the defect;
- the refund of the paid amount;
- or the replacement of a new product.
More specifically, the right to claim damages is regulated by Law on Consumer Protection
You can download the claim form HERE.
Communication with the customer/user will be performed via means of distance communication, unless explicitly otherwise stated by the user.
Subscription to e-newsletter
By subscribing to our e-newsletter, the subscriber agrees that his personal data that he provides when subscribing for e-newsletter can be used or processed to communicate messages related to the seller’s business operations (discounts, news, advertising, etc.) to his email address.
The subscription to e-newsletter can be unsubscribed by the subscriber at any time in writing by sending a message with the content «unsubscribe» to firstname.lastname@example.org. The unsubscribe notice can also be forwarded to the supplier’s office Oljarna Kocbek, Gorazd Kocbek s.p. Stara gora 1, 9244 Sv.Jurij ob Ščavnici.
Subscribing to our e-newsletter will keep you informed about the news, discounts and attractive offers.
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SELLER IDENTIFICATION DATA
Gorazd Kocbek s.p.
Stara gora 1
9244 Sv.Jurij ob Ščavnici
VAT ID number: SI27516997
Registration No.: 1851357000
Business activity: Food industry, 10.410 (Production of oil and fats)
Number of entry into Slovenian Business Registers Agency
Registered business activity according to Standard Classification of Activities (SKD):
SKD Sub-class activity code:
SKD Sub-class activity code:
Sv. Jurij ob Ščavnici,
Date: 1 December 2017