General Terms and Conditions

If there is a packaging defect or damage to the product, the return postage costs will be borne by the company. In any case, the consumer must enclose in the package a completed IMAGE to return or exchange goods.

WITHDRAWAL PERIOD

Withdrawal deadline expires within 14 days of, when the consumer or a third party other than the carrier designated by the consumer to collect, receives the goods.

If the consumer orders several items in one order, delivered separately, the 14-day period starts from the day of receipt the last piece of goods.

To comply with the deadline, it is sufficient for the consumer to send a notice of resignation before the end of the 14-day period.

EFFECTS OF WITHDRAWAL AND COSTS OF RETURNING GOODS

If the consumer withdraws from the contract, the undertaking shall, without undue delay and no later than 14 days from the date of receipt of the withdrawal notice return any payments received, including delivery charges (excluding additional charges if the consumer has opted for a more expensive type of delivery than the cheapest one offered).

The refund shall be made by the same means of payment used by the consumer, unless the consumer expressly agrees to another means of payment.

The company can refund the payment withhold, until the returned goods have been received or the consumer has provided proof that he has sent the goods back.

The goods must be returned undamaged, unused, in their original packaging and with all labels attached, unless they are destroyed, damaged, lost or reduced in quantity without any fault on the part of the consumer.

• If the goods cannot be returned by post due to their nature, they can be returned in person or by a special delivery service. In this case, the consumer shall bear the actual costs of return, which depend on the delivery service chosen and the nature of the goods.
• If the return is due to a defect or damage to the product, the cost of the return will be borne by the company. Kocbek Oljarna, Gorazd Kocbek s.p.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Unless the parties have agreed otherwise, the consumer has no right of withdrawal for the following types of goods:

• for goods that are perishable or expire quickly (e.g. food products such as pumpkin seed oil, seeds, etc.),
• for sealed goods, which it is not suitable for return for health or hygiene reasons,
• if the consumer is a post-delivery opened the packaging or removed the seal,
• for goods which, by their nature, are inseparably mixed with other products,
• for goods made to the consumer's precise instructions or tailored to your personal needs.

In cases where consumers open food packaging or store goods improperly, lose the right to withdraw from the contract, as the product is no longer suitable for resale for health and hygiene reasons.

Address for returning the goods:

Kocbek Oil Mill

Gorazd Kocbek s.p.

Stara Gora 1

9244 Sv.Jurij ob Ščavnici

The consumer is not entitled to reimbursement of the additional costs incurred if he has expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the company. 
In the case of a sales contract, the trader may withhold the reimbursement of payments received until the consumer has taken delivery of the returned goods or until the consumer has provided proof that he has sent the goods back, unless the trader offers the consumer the option of taking delivery of the returned goods himself.

*The goods must be as received - undamaged, with labels and in their original packaging.

*The risk of delays in reimbursement, which may be caused by the bank or the online bank transfer application, is not accepted by our company.

ESTABLISHING COMPLIANCE

The Seller shall be liable for the conformity of the goods with the Contract in accordance with the provisions of Consumer Protection Act (ZVPot-1).

The Seller shall be liable for any non-conformity of the goods which becomes apparent within two years of delivery of the goods, except where the goods bear shorter shelf life, which is clearly indicated on the packaging (e.g. for foodstuffs).

For goods with a limited shelf life (e.g. pumpkin seed oil with a shelf life of 15 months, pumpkin seeds, chocolates or other food products that depend on the date of filling), compliance is ensured until the expiry date indicated on the packaging.

Goods are in conformity if they have the expected quality and characteristics as set out in the description or the declaration and are fit for normal use.

The Seller shall not be liable for any changes in the characteristics of the Goods which occur after opening or as a result of improper storage, handling or use of the goods by the consumer (e.g. exposure to light, heat, humidity or inadequate temperature).

(1)

The consumer may require the seller to bring the goods into conformity free of charge without significant inconvenience to the consumer within a reasonable period of time from the time he notifies the seller of the non-conformity (at the latest within 30 days), taking into account in particular the nature of the goods and the purpose for which the consumer needs the goods.

(2)

The time limit referred to in the preceding paragraph may be extended to the minimum time necessary to complete the repair or replacement, but not more than 15 days. In fixing the extended period, account shall be taken of the nature and complexity of the goods, the nature and severity of the non-conformity and the effort required to complete the repair or replacement. The seller shall inform the consumer before the expiry of the period referred to in the preceding paragraph of the number of days for the extension of the time limit and the reasons for the extension.

(3)

The conformity of the goods shall be deemed to have been established free of charge if the seller also bears the necessary costs incurred in bringing the goods into conformity, in particular the costs of shipping, transport, labour or materials.

(4)

In order to bring the goods into conformity, the consumer may choose between repairing the goods and replacing them with new, faultless goods, unless:

• it is impossible to meet the selected guarantee claim; or
• the fulfilment of the chosen warranty claim represents a disproportionate cost for the seller compared to the other warranty claim, taking into account all the circumstances.

(5)

The circumstances referred to in the second indent of the preceding paragraph shall include, in particular, the value which the goods would have had if they had not been non-conforming, the significance of the non-conformity and the possibility of providing the consumer, without significant inconvenience, with another guarantee claim.

(6)

The seller may refuse the consumer's warranty claim to restore conformity of the goods if repair and replacement are not possible or would cause him disproportionate costs, taking into account all the circumstances, including those referred to in the preceding paragraph.

(7)

Where repair or replacement of the goods is necessary to restore conformity, the consumer must make the goods available to the trader. Where replacement of the goods is necessary to restore conformity, the seller shall take back the replaced goods at his own expense.

(8)

Where goods which were installed in accordance with their nature and purpose before the non-conformity became apparent have to be removed for the purpose of repair or replacement, the obligation to repair or replace the goods shall include the removal of the non-conforming goods and the installation of replacement or repaired goods, or the costs of such removal and reinstallation.

(9)

The consumer does not have to pay for the normal use of the replaced goods in the period before the replacement.

Guarantee claims and other rights of the consumer (Article 81)

(1) In the case of non-conformity of goods the consumer who has notified the seller of the non-conformity of the goods shall be entitled, subject to the conditions and in the order set out in this paragraph, to:

• require the seller to restore the conformity of the goods free of charge;
• request a reduction of the purchase price in proportion to the non-compliance or withdraw from the sales contract and request reimbursement of the amount paid.

(2) The consumer may withhold payment of the remainder of the purchase price or part of that remainder until the seller has fulfilled his obligation under this section. The consumer shall exercise this right by a declaration informing the seller of his decision.

(3) In any event, the consumer shall also have the right to claim from the seller compensation for damages, and in particular for the costs of materials, spare parts, labour, transfer and transport of the goods, incurred as a result of the exercise of the warranty claim referred to in paragraph 1 of this Article.

Reduction of the purchase price and withdrawal from the sale contract

(1) The consumer may request a proportionate reduction of the purchase price or withdraw from the sales contract in any of the following cases:

- the seller has failed to repair or replace the goods or, where applicable, has failed to complete the repair or replace the goods in accordance with this Law, or has refused the consumer's warranty claim to restore conformity of the goods in accordance with the sixth paragraph of the preceding Article;

- a non-conformity exists even though the seller has tried to bring it into conformity;

- the nature of the non-compliance is so serious as to justify an immediate proportionate reduction of the purchase price or withdrawal from the sales contract; or

- the seller has stated, or it is apparent from the circumstances, that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

(2) Notwithstanding the preceding paragraph, the consumer may withdraw from the contract of sale and request reimbursement of the amount paid if the non-conformity occurs within less than 30 days of delivery of the goods.

(3) Where the consumer requests a proportionate reduction in the purchase price, the reduction in the purchase price shall be proportionate to the reduction in the value of the goods received by the consumer compared to the value the goods would have had if they had been in conformity.

(4) The consumer shall withdraw from the sales contract by means of a declaration informing the seller of his decision to withdraw from the sales contract.

(5) Where the non-conformity relates to only part of the goods supplied under the contract of sale and there is a ground for withdrawal from the contract of sale under the first or second paragraph of this Article, the consumer may withdraw from the contract of sale in respect of those goods and any other goods acquired together with the non-conforming goods, provided that the consumer cannot reasonably be expected to keep only the goods which are in conformity.

(6) Where the consumer withdraws from the sales contract, the consumer shall return the goods to the seller at the seller's expense.

(7) The consumer may not withdraw from the contract of sale if the lack of conformity is merely insignificant. The burden of proof as to whether the lack of conformity is insignificant shall be on the seller.

Notification of non-conformity and inspection of goods

(1) The consumer may enforce his rights arising from non-conformity if he notifies the seller of the non-conformity within two months of the date on which the non-conformity was established.

(2) The consumer shall describe the non-compliance in detail in the notification of non-compliance.

(3) The consumer may notify the seller of the non-conformity in person, with a receipt issued by the seller, or by sending it to the shop where the goods were purchased, or to the seller's agent with whom the consumer has concluded the sales contract.

(4) The consumer shall give the seller the opportunity to inspect the goods which the consumer claims are non-conforming.

In the event of cancellation of the contract for items purchased under the 1+1 or 2+1 free promotion, the customer must return all items, as the contract is for all items. Only in the case of return of all items is the customer entitled to a refund.